No warning. No notice. No phone number to call. We opened ticket after ticket and called again and again while 90 employees sat without phones. Quo later told us the shutdown was an error in its own system.
What all 90 INNOVA users saw at 10:04 a.m. There was no email. Quo's site also said its support team had sent us a notice. It never did.
"It was an error in our system."
That is what Quo's Director of Fraud & Compliance told our CEO by phone the same afternoon. Our CEO recorded it in an email to Quo at 1:32 p.m. We had done nothing wrong. Quo's own system shut us off, and it took Quo more than three hours to restore our service.
An automated restriction locked our entire account at 10:04 a.m. No email, no call, no notice before or after.
Quo publishes no support phone number. Its chat bot files an email ticket. With your phones down, that is the only way in.
Four tickets produced auto-replies and "under review." None of them got us back online.
From the shutdown at 10:04 a.m. to restored service at 1:18 p.m., our company had no phones while Quo reviewed its own error.
INNOVA has filed a demand for arbitration over the shutdown. The matter is pending.